55dd Privacy Policy —
Your data, our responsibility

01 Introduction & Scope of Policy

Welcome to 55dd. This privacy policy ("Policy") applies to the 55dd platform and all related services. By using this platform, you are considered to have accepted the terms described in this policy.

We believe personal privacy is a fundamental right. That is why 55dd only collects information that is strictly necessary to operate its services. Handling every piece of your data with the utmost care is our responsibility.

This policy applies to all individuals residing in Bangladesh who use our services through the 55dd website, mobile interface, or any related digital channel. If you do not agree with this policy, please refrain from using the platform.

02 Information We Collect

55dd may collect the following types of information:

A. Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address and nationality
• National ID or passport number (for identity verification)

B. Financial Information

• Payment method details — information related to bKash, Nagad, Rocket, or bank transfers
• Transaction history and amounts
• Deposit and withdrawal records

C. Account & Activity Information

• Username and account settings
• Play history and preferences on the platform
• Login times, session duration, and device information
• Customer service communication records

D. Technical Information

• IP address and browser type
• Device identifier information (Device ID)
• Operating system and screen resolution
• Referral URL and navigation path on the platform

03 How We Collect Information

55dd collects information through various methods:

Direct Collection

You provide information directly when you fill out a registration form, verify your account, make a deposit or withdrawal, or contact our support team. This information is provided voluntarily and knowingly.

Automatic Collection

When you browse the 55dd platform, certain technical information is collected automatically. This includes information gathered through cookies, web beacons, and log files.

Through Third Parties

We may receive some information from our payment processing partners (bKash, Nagad, Rocket, banks) and identity verification services. In all such cases, the relevant party's own privacy policy also applies.

04 Purpose of Data Use

We use your information for the following purposes:

Service Operation & Improvement

• Creating, managing, and keeping your account secure
• Processing deposit and withdrawal transactions
• Properly delivering bonuses and promotional benefits
• Improving platform functionality and user experience

Security & Compliance

• Preventing fraud, manipulation, and suspicious activity
• Verifying identity and confirming age (access for users 21+ only)
• Complying with legal obligations and responsible gaming policies
• Monitoring account security

Communication & Support

• Sending transaction confirmations and account-related notifications
• Responding to customer service requests
• Sharing relevant offers and updates with your consent

Analytics & Research

• Analyzing usage patterns to improve service quality
• Identifying and resolving technical issues on the platform
• Producing aggregated and anonymized statistics

05 Data Storage & Security

55dd takes industry-standard technical and organizational measures to protect your data. The key elements of our security framework are as follows:

Encryption Technology

All your data is transmitted using SSL (Secure Sockets Layer) encryption technology. This ensures that any information sent between your browser and our servers remains fully protected.

Access Control

Only authorized personnel have limited access to your personal data, and they are bound by strict confidentiality obligations. Every access is logged and reviewed regularly.

Data Retention Period

Data is retained while your account is active and for a defined period afterward in accordance with legal, regulatory, and business requirements. Once that period ends, data is securely deleted or anonymized.

Response to Security Breaches

In the event of a data breach, we will notify you as soon as possible and take the necessary remedial steps. Our team monitors security 24/7.

06 Sharing Data with Third Parties

55dd does not sell, rent, or exchange your personal data to third parties. However, data may be shared in the following circumstances:

Service Providers

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, and bank transfer partners), identity verification services, and technology providers. They work under our direction and are contractually bound to protect data confidentiality.

Legal Obligations

We may provide required information in response to a court order, a lawful request from law enforcement, or any other legal obligation. In such cases, we will only provide the minimum amount of information legally required.

Fraud Prevention

Certain information may be shared with relevant authorities to prevent money laundering, fraud, and other financial crimes. This is done to protect the interests of you and all users.

Business Restructuring

If 55dd's business structure changes for any reason (such as a merger or acquisition), data may be transferred. However, the existing privacy policy will continue to apply in such cases.

07 Cookies & Tracking Technologies

55dd uses cookies and similar tracking technologies to keep the platform running smoothly. These technologies help make your experience more refined and personalized.

Essential Cookies

These are essential for the platform's core functionality. Without these cookies, it is not possible to maintain login sessions, verify security, or complete payment processes. There is no option to disable them.

Functionality Cookies

These cookies are used to remember your language preference, login state, and preferences from previous sessions. This saves you the trouble of reconfiguring settings each time.

Analytical Cookies

The information collected by these cookies is analyzed to understand how the platform is used. This data is completely anonymous and is not used to identify individuals.

Cookie Control

You can accept or reject cookies by changing your browser settings. Keep in mind that disabling essential cookies will prevent you from using some core features of the platform.

08 Your Rights

As a 55dd user, you have the following rights regarding your data:

Right of Access

You can request to know what information we hold about you. After receiving this request, we will provide a complete summary within a reasonable time.

Right to Rectification

If there is any inaccuracy or error in your data, you can request a correction. We will verify and correct it as quickly as possible.

Right to Erasure

In certain circumstances, you may request that your data be deleted. However, it may be necessary for us to retain some data due to legal obligations or legitimate business reasons.

Right to Restrict Processing

You may request that your data not be used for a specific purpose. We will review this request and inform you of the steps we can take.

Right to Portability

You may request a copy of the data you have provided in a structured, commonly usable format.

To exercise any of the above rights, please contact our support team.

09 Protection of Minors

55dd strictly does not provide services to anyone under the age of 21. This is not only a policy commitment but is also consistent with the legal framework in Bangladesh.

We verify age during the registration process and may request ID verification when necessary. If we become aware that a minor is using the platform, their account will be closed immediately and the related data will be securely deleted.

If a parent or guardian believes their minor child is using 55dd, please contact our support — we will resolve the matter with the highest priority.

10 Policy Changes & Contact

55dd may update this privacy policy from time to time. In case of changes, we will:

• Change the "Last Updated" date at the top of the policy
• Send a notification to the registered email for important changes
• Display a clear notice on the platform

If you continue using the platform after an update, you will be considered to have accepted the revised policy. Therefore, it is recommended that you visit this page regularly.

Contact Us

You can contact us for any questions, concerns or requests regarding this privacy policy. Our support team provides assistance 24/7 in both Bengali and English.